Guest Services

Iowa City, Iowa

I have worked in the customer service industry since I was 16 years old.  I love to teach the students about the ins and outs of creating an amazing guest experience that can lead to increasing their guest retention. It is always fun to see them grow from being terrified of the front desk to wanting to help out in their free time! As someone who has not gone to school to be in the beauty industry, the students get to teach me as well. I love to learn about their favorite services and the new services they learn and get excited about. This helps me better answer questions that guests may have.  I love to learn about new students and guests, and how to create the best experience for each individual while they are at PCI Academy! Outside of work, I am a full-time student at the University of Iowa earning my bachelor's Degree in Environmental Science and Sustainability. I love to do anything outside, including taking my two cats out to explore! I also enjoy snuggling up with a good book or creating some art on days I can't spend outside.